FAQs

Click on "My Account - Hello! Sign in" found at the header of OllZ website page and follow the simple steps to become an OllZ user.

You need to register to be able to place your order. Whereas being an OllZ user will help in different ways such as:

• Our customer service agent can contact you when needed to follow up with your orders and solve your problems.
• You will receive updates on our promotions & "Catch of the Week".

You need to click on Forgot Your Password? and enter your registered email to receive a Set a New Password link to be used to reset your password.

You can only cancel your order if its status is still pending and has not been picked up by our delivery team for delivery.

A Wishlist is an additional feature which can entail the customer to save desired products for later purchase or to share with your friends & loved ones.

Don’t worry, once you have selected an item to be added to your Wishlist it will stay there permanently, until you either buy or delete it.

OllZ Gift Card is a prepaid card that customers can use for purchase or send to their family & friends on special occasions.

You can contact OllZ by either calling our customer service number (1801040) or sending an email by simply clicking the “Contact Us” button.

1. Go to [My Account] menu after you login to your ollz.com account.
   2. Click on [My orders] section.
   3. Click [Report an Issue] below the card.
   4. Upload a screenshot of the error you get when you try to use your code.

After visiting OllZ website and browsing through all the categories that are available, just click on Add to Cart and your item will be added to your shopping cart. You can check out at any time with your registered user account.

There is no extra cost involved for our home delivery service for orders above 10 KD. All orders under 10 KD will incur a delivery fee of 1 KD. Express delivery is also available for orders received between 10:00 AM and 5:00 PM. Any order placed after 5:00 PM will be delivered next day before 12:00 PM. Express delivery charge of 2 KD is applied.

We offer various secure and safe payment methods for you - you can either choose Online Payment such as K-net/ Master Card/ Visa Card OR Payment on Delivery through any payment method, whether cash or via cards.

We will deliver your order within 24 hours from the order placing time.

Returns and exchange have been made easy for you at OllZ. You can return or exchange your product(s) within 14 days of purchase by calling customer care at 1801040 or emailing us at customerservice@ollz.com to schedule pick up from your home or you can visit ollz company in the given address under Contact us. Digital Cards cannot be returned or exchanged.