Return & Exchange Policy

Return & Exchange Policy

OllZ is committed to selling high quality products that we hope Customer enjoys using.

OllZ is also aware that, there may be occasions where Customer needs to exchange or return something that he/ she has bought. You must therefore make sure that you check your Products carefully at the time of delivery before they are used or installed. OllZ also recommends that you keep your delivery receipt and copy of your order, which is accessible from your online profile at www.ollz.com, as proof of purchase in the event of any after-sales queries. Products purchased can be returned or exchanged within fourteen (14) days from the date of purchase.

If Customer changed his/ her decision within fourteen (14) days from the date of the purchase of the Products, we may accept return of such Products or allow their replacement, subject to the following conditions:

• All sold Products are covered by our fourteen (14) day Returns policy except for Digital Cards.
• Digital cards once purchased, cannot be returned neither refunded
• We accept the return of the Products purchased by Customer, provided that they are in good condition, saleable and merchantable. If the purchased Products– because of their nature or the way they are packaged or wrapped- can never be reinstituted to the position as they were at the date of purchase or can never be offered for sale to the general public, then OllZ may have the right to reject their return or replacement unless due to a manufacturing defect that was not apparent to Customer upon purchasing and unless you have been informed of and accepted such defect.
• The Products to be returned or replaced do have a defect, do not comply with the specifications applicable at Kuwait, or if the existing defect cannot be fixed without affecting the quality of such Products. If the quality of the Products will not be compromised, OllZ may have the right to reject replacement or return of such Products.
• Products can be replaced or returned if they are not genuine or are counterfeit. It may be noted that OllZ does not charge any extra fee for the return or replacement of Products.
• OllZ may have the right of not accepting the return or replacement of Products, if they were sold during special promotions and/or sales.
• OllZ has the right not to replace or return specific Products like watches that come in contact with skin, unless for manufacturing defects or non-compliance with the prescribed specifications or standards or if the Product sold is different from the Product paid for by Customer. In such cases, OllZ may provide alternative Products unless we agree otherwise with Customer.

* Customer may note that refunds are made in the same manner as he/ she paid for the product(s) or you have the option to accept gift coupons or exchange Product for the amount Customer had initially paid for, as Customer may choose to specify when he/ she contact OllZ customer service center.

- You may also note that refunds made on KNET, MasterCard, or Visa may take up to 4-6 days.